Do you sometimes feel like you are the only one who thinks it’s important to find out how your customers use your organisation’s website? Have you ever read user experience design books where you think “yep that all sounds great, if you’ve got loads of time and a big budget to boot, but how am I going to get agreement from stakeholders to spend time and money on that?” If you feel like you’re struggling [...]

Earlier this week I attended a workshop in London led by the authors of a new book entitled ‘Social by Social‘, which provides practical guidance about using social web technologies for social good. The workshop brought together a number of people who work in central government, social enterprises or charitable foundations who are developing programmes to support the use of social media by local communities. There were also several practitioners present, a few academic researchers [...]