Social Media and Networking

We’re doing a Social Media & Networking project at work. The aim of the project is to develop a ‘toolkit’ for staff. I found this online database of social media policies a starter for 10 – no point re-inventing the wheel.

Community Engagement

I recently started a project where we’ll be using social media to engage communities and improve community cohesion. For general guidance on engagement I found Engagement first five, the IDeA’s Practical ways to engage with your communities, Customer focus and community engagement and the older (but still useful) guide by David Wilcox The A-Z of effective participation. There is also lots of useful guidance on People and Participation

The community cohesion impact assessment and community conflict prevention tool has some pointers for planning and implementing a project which aims to improve community cohesion.

I read a couple of thought provoking blog posts by Dave Briggs and Tim Davies on the representativeness (or otherwise) of online engagement, which reminded me of a post I wrote a couple of months back about evaluating online engagement.

User research and design

I’ve also started up a project to improve customer experience on our corporate web site. We’re doing some remote testing with Loop11. I also thought the Five Second Test could be useful when we do the re-design. There’s nothing like an immediate customer response to make you feel humble ;D

I’m used to doing paper prototyping and using Visio, Dreamweaver and Powerpoint to mock up more interactive, hi-fi prototypes. I’ve not used any tools designed specifically for creating prototypes, but came across this great post on prototyping tools which opened my eyes to some alternatives.

This content is published under the Attribution-Noncommercial-Share Alike 3.0 Unported license.