This evening I checked out the new Lancashire County Council website which has adopted a ‘Google’ style home page – just a search box and little other navigation. Unless of course you go to the ‘classic view’, which is a link on the relatively discreet navigation bar at the top (highlighted with blue elipse below).
Although it’s a bold move and I applaud any Council willing to step away from the category style navigation enforced by the Local Government Navigation List (LGNL) for many years, I am really not sure this is a good decision. I think Lancashire could find that a significant number of their users find the site much harder to use. I may well be wrong, but it will be very interesting to find out what user testing results they get and what their website analytics show. But I have a hunch based on my experience of moderating user tests and what I’ve learnt about how different users behave.